Our preferred method for contact is always e-mail. Why? Well mainly because we're almost never "at home". Email can usually find its way to us even when phone calls and snail mail can't. We aim to acknowledge/resolve any email within 5 business days.

Please use the contact form to send us a message.

Abuse

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails, etc.), please contact us at abuse email address with as much detail about the abuse. We will investigate your complaint immediately.

Complaints

Here at Lightspeed we would like to think we get it right all the time, every time. But the truth of it is, everyone gets it wrong occasionally. We can only improve our services if we receive valid feedback from you, our customers.

If you wish to make a complaint about service you have received, please send an email to us at Email (or use the form on this page) including as much detail as possible about your issue. We will endeavour to acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

UK Domain complaints escalation procedure

If you’re not happy with the initial outcome of your complaint relating to a UK domain, then please feel free to escalate your issue to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/#registrar

General contacts

Address    Address
      
Email    Email
      
Phone    Phone
Please note: Phone calls from unrecognised or withheld numbers are unlikely to be answered. Please leave a message with contact details and we will get back to you as soon as possible.